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Frequently Asked Questions (FAQs)

Company Information

Who is HomeSafetyMatters.com?

HomeSafetyMatters.com (a TotalSafetyMatters.com company) was started to provide families with a resource to not only purchase safety products to preserve their quality of life and protect their loved ones, but a resource to learn more about the products that protect them, the need for those products, and a way to share their knowledge with their friends and families as well.

Our goal is to ensure that you are educated enough to make decisions that will protect you and your loved ones lives and property, and that the knowledge that you gain is also shared to help protect others. Through our family of sites, we aim to provide an educational and shopping experience that will help make creating that level of protection as easy and painless as possible.

How do I find out more information about your products?

For additional product information you may contact our customer service department at OrderSupport@TotalSafetyMatters.com or call 866.462.6785 to speak with a Customer Service Representative.

Many of our products have reviews posted on the specific product page. You will find in most cases this is a great source for first-hand knowledge and information on product performance and functionality after it was purchased and used by consumers that were interested in the same product.

Ordering & User Information

How do I set up a user account?

Visit our New Account Page to create a HomeSafetyMatters.com user account now or click New Account link at the top right of our home page or the Login/ Create Account link located in the left navigation menu throughout our website at anytime. Fill in the required information and then create your user account by clicking the Create My Account button.

Do I have to have a user account to buy something from HomeSafetyMatters.com?

No, if you do not have a HomeSafetyMatters.com user account setup you do have the option to purchase your items using our guest checkout process. At the beginning of the checkout process you will be prompted to enter a valid email address in order to proceed with your purchase(s) as a guest.

Your email address is all that is needed to start the guest checkout process, however we recommend that you create a HomeSafetyMatters.com user account for added convenience and speedy checkout on future purchases, You will have the opportunity to setup an account by simply choosing a password and security question after completing your guest checkout if desired.

When I place an order on HomeSafetyMatters.com is it safe and secure?

Yes! HomeSafetyMatters.com acknowledges and respects the private and confidential information of our customers. We make it our main priority to constantly review, refine, and upgrade our security technology to ensure the privacy and protection of your information. The HomeSafetyMatters.com website is secured by https protocol and a public key certificate provided by godaddy.com to guard against any unlawful access and misuse of any payment information and any other customer specific information.

For further information on how we use, store, and protect your information on our site view our Privacy Policy or you may contact us with any questions by phone at or call 866.462.6785 or email at OrderSupport@TotalSafetyMatters.com

What if I am dissatisfied with my order or the product I ordered?

Your 100% Customer Satisfaction is Guaranteed! If you are not completely 100% satisfied with your product purchase, the handling of your order, or your overall HomeSafetyMatters.com buying experience. Home Safety Matters will reimburse the total of the original product purchase price, original shipping charges, and shipping charges for returning the product to us back to you in the form of a credit back to the original form of payment used. (Credit Card, Debit Card, etc…) Products returned under our 100% Customer Satisfaction Guarantee policy must be returned within 30 days of the date of sale and must be unopened or in a resalable condition as determined by HomeSafetyMatters.com.)

What are my payment options?

We currently accept payment via all major credit cards (Visa, Master Card, American Express, and Discover)

How will I know my order has been received and processed?

When your order has been received and processed by HomeSafetyMatters.com you will receive an email order confirmation. For orders placed using our guest checkout confirmations are sent to the email address entered when placing the order. For orders made using a HomSafetyMatters.com user accounts confirmations are emailed to the default email address on the user account profile. All orders received after 3:00pm. Eastern Standard Time will be processed the next business day.

Shipping & Order Tracking

How much will it cost to ship my order?

After placing all the your items in your shopping cart, choosing your preferred method of shipping, and have proceeded to the end of the checkout process the total of your order will be displayed for you to review. The order total includes the total of items to be purchased and all applicable taxes and shipping costs associated with your order.

*Please Note:

How long will it take to receive my order?

Orders for purchases received and processed by 3pm Eastern Standard Time qualify for “Same-Day Shipping” provided that all products are in-stock at the time your order is processed. Standard Shipping orders are generally shipped within 3 to 5 business days. Shipping and Delivery times may vary and are subject to change depending on product availability and the shipping location. Please see our Terms & Conditions Page for more information.
If a shorter or more specific delivery time is required, HomeSafetyMatters.com offers the following *expedited shipping methods for your convenience.

  • • Next Day Air Delivery by 10:00am. (Next Business Day)
  • • Next Day Air (Next Business Day)
  • • Two Day Air (2 Business Days)
*Shipping services are not available to PO Boxes or orders requiring shipping outside of the continental United States. Orders for purchases requiring expedited shipping must be received and processed by 2pm Eastern Standard Time.

How do I find out my order status or track my order?

When your HomeSafetyMatters.com order has shipped, in most cases an order shipping confirmation will be sent to the email address used when placing the order. If available, the order tracking number will also be included at this time. Depending on the shipping carrier used some order shipping and tracking information is not available at the time order is packaged and shipped. Please email Customer Service at OrderSupport@TotalSafetyMatters.com if you require additional shipping and tracking information.

What if I do not recieve a seperate shipping confirmation email, when my order has shipped?

Only Standard Shipping Orders and/ or Expedited Shipping Orders shipped via UPS (United Parcel Service) with tracking information will receive a separate shipping confirmation email when the order has shipped. If you do not recieve a order shipping confirmation the information was not available from the shipping carrier when the order was packaged to ship.

Please Note: Standard Delivery Orders shipping USPS (United States Postal Service) will ship from our warehouse within 5 business days from the date the order was placed, if shipped via Standard Shipping methods. If you have not recieved your order please contact OrderSupport@TotalSafetyMatters.com

How do I view my order history or shipping and tracking information on HomeSafetyMatters.com?

First, login to your HomeSafetyMatters.com user account. Then click the Previous Orders link under the My Account section at the bottom of the menu on the left of the page to view your order details and information.

Returning Products & Return Policy

What Can I Return?

Products purchased from HomeSafetyMatters.com can be returned within 30 days of the date of sale and must be unopened or in a resalable condition as determined by HomeSafetyMatters.com.

Please Note: Hazardous Materials- For safety reasons, any products that are classified as hazardous materials or use flammable liquids or gases purchased from HomeSafetyMatters.com are excluded from our return policy and cannot be returned. Fire Extinguishers are also excluded from our return policy. We apologize for any inconvenience, but these measures and precautions are necessary in order to make these types of products available to you through HomeSafetyMatters.com.

How do I return a product back to HomeSafetyMatters.com?

To return a purchased product, a Product Return Request Form must be submitted. You may submit your request by clicking the above link or clicking the Product Return Request Form link on the HomeSafetyMatters.com Contact Us page and filling in the required information. Please be sure to indicate whether you would like to return part of or your entire order. After your request has been received, a member of our Customer Service team will contact you within 1 business day about your return.

All product return requests received after 6:00pm Eastern Standard Time will be processed on the next business day. For further information view our Returns Policy or contact Customer Service at 866.462.6785 or email at OrderSupport@TotalSafetyMatters.com

What is your refund policy for Cancelled Orders and Product Returns?

HomeSafetyMatters.com will reimburse applicable charges from order cancellations and product returns in the form of a credit to the original form of payment used. (Credit Card, Debit Card, etc…) All refunds and reimbursements associated with cancelled orders and/or product returns are subject to the guidelines and requirements of the HomeSafetyMatters.com order and product return policies.

I’ve returned my item; How soon will I receive my refund? When will I get my refund?

Refunds are processed generally within 2 to 3 weeks from the time the product return request is received and processed by HomeSafetyMatters.com. All product return requests submitted after 6:00pm. Eastern Standard Time will be processed on the next business day. Once Home Safety Matters has received the returned product and has determined that the product(s) is unopened or in a resalable condition, a refund will be issued as a credit back to the original method of payment (Credit Card, Debit Card, etc…) generally within 7 business days.

The information contained, shared, and posted on this website by HomeSafetyMatters.com is for general information purposes only. By providing this information we endeavor to keep the information up to date and as accurate as possible, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the HomeSafetyMatters.com website or the information, products, services, or related graphics contained on this website for any purpose. Any reliance you place on such information or useage there of is therefore strictly and solely up to your own discretion and interpretation.

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